Terms & Conditions

Effective Date: August 2026 | Last Updated: August 2026

1. Agreement & Acceptance

By accessing, browsing, or using NexCart (www.nexcart.com, mobile application, or related services), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately cease using our services.

2. Scope of Services

NexCart operates as an online marketplace platform facilitating the purchase and sale of products. We provide:

• Product listing and e-commerce services
• Payment processing and transaction management
• Coupon and discount promotions
• Customer support and dispute resolution
• Shipping and delivery coordination
• Data storage and personalized recommendations

3. User Eligibility & Account Requirements

You represent and warrant that:

• You are at least 18 years of age or have parental consent
• You have legal capacity to enter into binding agreements
• You provide accurate, truthful information during registration
• You are not listed on any sanctions or restricted lists
• You comply with all applicable laws and regulations in your jurisdiction
• You will not use NexCart for illegal activities or purposes

4. Account Ownership & Security

• Each user is responsible for maintaining confidentiality of login credentials
• Users are solely responsible for all activities under their account
• You must immediately notify us of any unauthorized access or security breach
• We are not liable for unauthorized use due to compromised credentials
• Account sharing is strictly prohibited
• NexCart reserves the right to suspend accounts with suspicious activity

5. Use License & Restrictions

We grant you a limited, non-exclusive, non-transferable license to access NexCart for personal, lawful purposes only. You may NOT:

• Modify, reverse-engineer, or decompile any software or code
• Copy, reproduce, or redistribute content without authorization
• Use automated tools (bots, scrapers, crawlers) to access or download data
• Bypass security measures or access restricted areas
• Engage in phishing, social engineering, or fraudulent activities
• Create multiple accounts to circumvent policies or gain unfair advantages
• Sell, trade, or share your account with third parties
• Use NexCart for commercial reselling without authorization

6. Intellectual Property Rights

All content on NexCart (logos, text, images, videos, code, designs) is the exclusive property of NexCart or its licensors. You agree not to:

• Claim ownership of any NexCart intellectual property
• Remove or alter copyright notices
• Use content for commercial purposes without license
• Infringe upon trademark or patent rights

7. Product Accuracy & Availability

While we strive to provide accurate product information, descriptions, images, and prices may contain errors. NexCart reserves the right to:

• Correct pricing errors before order confirmation
• Cancel orders due to product unavailability
• Update product specifications and descriptions
• Limit quantities per customer for high-demand items
• Refuse service to any customer at our discretion

8. Payment Terms

• All prices displayed are in Pakistani Rupees (Rs.)
• Prices are subject to change without notice
• NexCart primarily offers Cash on Delivery (COD). For selected products or orders, a small advance payment may be required before dispatch; where this applies, the exact advance amount is always clearly displayed at checkout before you place the order. Advance payment is not required for every order.
• The remaining balance (or the full amount, for orders with no advance) is collected as cash by our delivery rider at the time of delivery
• Please keep the exact/approximate amount ready to make delivery smoother
• Repeated refusal to accept delivery of a confirmed COD order may result in restrictions on future orders

8A. COD & Advance Payment Policy

• NexCart orders are fulfilled primarily through Cash on Delivery (COD). Most orders require no online payment at all.
• For certain orders, a small advance payment is required before dispatch. This helps reduce fake or unreceived COD orders and covers our order-processing risk on those items. Advance payment is not required for every order.
• Where an advance applies, the exact amount is clearly shown before you complete checkout — there are no hidden or surprise advance charges. The advance is not a government fee, tax, or mandatory charge; it applies only where NexCart specifically indicates it for that order.
• Where an advance is required, available advance payment methods may include JazzCash and Easypaisa (subject to availability).
• To pay the advance, you complete the payment via the indicated method and then submit the transaction/reference ID along with a screenshot of the payment for verification.
• The remaining balance after the advance (the "Remaining COD" amount) is collected as cash by our delivery rider at the time of delivery, exactly like a standard COD order.
• Orders requiring an advance are confirmed only after our team verifies the advance payment (transaction/reference ID and screenshot). Until verified, the order status shows as "Pending Advance Verification."
• Providing false transaction information, a fake or altered payment screenshot, or otherwise unverifiable payment details will result in the order being rejected.
• For rules on when an advance payment is refundable, see our Return & Refund Policy.

8B. Order Cancellation Policy

• You may cancel an order yourself, free of charge, only while it is still in the "Placed" stage and only within 24 hours of placing it.
• Once 24 hours have passed since an order was placed, the Cancel option is no longer available on that order — this applies even if the order has not yet been packed or shipped.
• Orders that have already moved to "Packed," "Shipped," or a later stage cannot be self-cancelled through the app at any time; contact Help & Support for those cases.
• Repeated cancellations may result in an automatic, permanent account ban. If your combined total of self-cancelled orders and orders rejected for invalid/unverifiable advance payment reaches 3 (three), your account will be automatically and permanently banned from NexCart without further notice, in addition to any manual action NexCart may take under Section 13 (Termination & Suspension).

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: NexCart's liability for any damages, losses, or claims arising from your use of our services is limited to the total amount you paid for the product or service in question. We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Service interruptions or technical failures
• Third-party actions or external circumstances
• Unauthorized access or data breaches due to user negligence

10. Disclaimer of Warranties

NexCart services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including:

• Merchantability or fitness for a particular purpose
• Uninterrupted or error-free service
• Security or privacy of transmitted data
• Accuracy or completeness of third-party information

11. User-Generated Content

By submitting reviews, ratings, comments, or feedback, you:

• Grant NexCart a perpetual license to use, reproduce, and display your content
• Warrant that your content does not infringe any third-party rights
• Acknowledge that your content may be edited or removed at our discretion
• Accept that you will not receive compensation for your submissions

12. Indemnification

You agree to indemnify, defend, and hold harmless NexCart from any claims, damages, or costs (including legal fees) arising from:

• Your violation of these terms
• Your unauthorized use of NexCart services
• Your infringement of third-party rights
• Your use of user-generated content

13. Termination & Suspension

NexCart may terminate or suspend your account at any time, with or without notice, for:

• Breach of these terms or any policy
• Suspected fraudulent or illegal activity
• Non-payment or payment disputes
• Violation of local or international laws
• Abusive behavior toward customers or staff
• Excessive order cancellations or advance-payment rejections (see Section 8B — this may also trigger an automatic ban without manual review)
• Business reasons at our sole discretion

Account restrictions may be temporary (suspended or frozen, for a duration NexCart determines) or permanent (banned). Upon termination or a permanent ban, you lose access to your account, pending orders, and accumulated rewards (non-refundable).

14. Modifications to Terms

NexCart reserves the right to modify these terms at any time. We will notify you of significant changes via email or in-app notification. Your continued use after changes constitutes acceptance of the new terms.

15. Governing Law & Dispute Resolution

These terms are governed by the laws of Pakistan. Any disputes will be:

• First subjected to good-faith negotiation between parties
• Then proceeded to mediation if negotiation fails
• Finally escalated to arbitration or courts under Pakistan Arbitration Act, 1940
• Exclusive jurisdiction: Courts of Karachi, Pakistan

16. Contact Information

For questions about these terms, contact us at: support@nexcart.com or visit our support page in the app.

Privacy Policy

Effective Date: August 2026 | Last Updated: August 2026

1. Our Commitment to Privacy

NexCart ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices when you use our website, mobile application, and related services (collectively, "Platform").

This policy applies to all users, customers, and visitors. By using NexCart, you consent to the collection and use of information as described herein.

2. Information We Collect

A. Information You Provide Directly:

• Account Information: Name, email address and/or phone number, password (used to create and sign in to your account)
• Delivery Details: Full name, phone number, delivery address, and city provided at checkout for Cash on Delivery orders
• Order Information: Products ordered, quantities, sizes, pricing, coupons applied, and order status
• Advance Payment Information (where applicable): Some COD orders require a small advance before dispatch. When this applies, we collect the advance amount paid, the payment method used (e.g. JazzCash, Easypaisa), a transaction/reference ID, and a screenshot of the payment you upload for verification
• Communication: Messages, reviews, ratings, feedback, customer support inquiries
• Profile Information: Preferences, wishlist, saved items, recently viewed products, order history

NexCart does not store your complete card or bank account credentials. Where a small advance payment is required before dispatch, we only collect the transaction/reference ID and a payment screenshot you provide, used solely to verify that the advance was paid — we do not collect your CNIC/ID number or other KYC documents.

B. Information Collected Automatically:

• Device & Connection Data: Device/browser type, IP address, general connection information (for security and troubleshooting)
• Behavioral Data: Pages viewed, products browsed, cart activity, search queries
• Cookies & Local Storage: Used to keep you signed in and remember your cart/preferences

C. Information From Third Parties:

• Our cloud/authentication provider (Firebase/Google Cloud), used to host the app and store your account and order data securely
• Social sign-in providers (e.g. Google), only if you choose to sign in that way

3. How We Use Your Information

A. Service Provision:

• Process and fulfil your Cash on Delivery orders
• Verify advance payments (transaction ID and screenshot) where a small advance is required before dispatch, prevent fraud/abuse related to advance payments, and resolve related customer support disputes
• Manage account creation and authentication
• Arrange delivery to the address you provide
• Handle returns, cancellations, refunds, and customer support
• Send order confirmations and status updates

B. Personalization & Optimization:

• Recommend products based on browsing and purchase history
• Customize user interface and content
• Remember preferences and saved items
• Improve platform features and functionality

B. Marketing & Communications:

• Send promotional emails, SMS, and push notifications (with consent)
• Conduct marketing campaigns and surveys
• Announce new products, offers, and loyalty rewards
• Allow you to unsubscribe at any time

D. Security & Fraud Prevention:

• Detect and prevent fraudulent transactions
• Monitor for unusual account activity, including a pattern of order cancellations or advance-payment rejections, which may result in a temporary (suspended/frozen) or permanent (banned) restriction on your account — automatically in some cases, as described in our Terms & Conditions (Sections 8B and 13)
• Generate a device identifier (based on non-precise technical characteristics of your browser/device, such as browser type and screen size) to detect and prevent banned users or devices from creating new accounts
• Verify user identity and prevent account takeovers
• Conduct security audits and risk assessments
• Comply with legal obligations and law enforcement requests

E. Analytics & Improvement:

• Analyze platform usage trends and user behavior
• Generate anonymized reports and statistics
• Measure campaign effectiveness
• Conduct A/B testing and user research

4. Data Sharing & Disclosure

We may share your information with:

• Trusted Partners: Delivery riders/couriers, our cloud hosting provider (Firebase/Google Cloud), customer support tools
• Legal Compliance: Government agencies, law enforcement (with valid court orders)
• Business Transfers: Acquiring company in case of merger, acquisition, or sale
• Aggregate Data: Anonymized analytics to third-party tools (Google Analytics, Mixpanel)
• Your Consent: Any other disclosure you explicitly authorize

We DO NOT sell your personal data to third parties for marketing purposes.

5. Data Security

NexCart takes reasonable steps to protect your information:

• Data is transmitted using HTTPS/TLS encryption
• Your account and order data is stored with our cloud provider (Firebase/Google Cloud) under access-controlled security rules
• Access to customer data is restricted to authorized staff only

Note: While we take reasonable precautions, no system is 100% secure. We notify affected users if we become aware of any unauthorized access to their data.

6. Cookies & Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for login, checkout, and platform functionality
• Preference Cookies: Store language, theme, and display preferences
• Analytics Cookies: Track user behavior for service improvement
• Marketing Cookies: Enable targeted advertising and remarketing (requires consent)

Managing Cookies: You can control cookies through browser settings or opt out of marketing cookies by managing preferences in your account. Disabling essential cookies may impact platform functionality.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive data in machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke permission for data processing

To exercise these rights, email: privacy@nexcart.com

8. Data Retention

We retain personal data as follows:

• Account Data: For the duration of your account + 2 years after deletion
• Transaction Data: For 7 years (tax and legal compliance)
• Marketing Data: Until you unsubscribe
• Analytics Data: Aggregated/anonymized indefinitely
• Fraud Records: Up to 5 years for prevention purposes

9. Third-Party Links & Services

Our Platform may contain links to third-party websites (Google, social media, etc). This Privacy Policy does not apply to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

10. Children's Privacy

NexCart is not directed at children under 18 years old. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will immediately delete it. Parents/guardians concerned about data collection should contact us at: privacy@nexcart.com

11. International Data Transfers

Your data may be transferred to and processed in countries outside Pakistan. By using NexCart, you consent to such transfers. We ensure appropriate safeguards (standard contractual clauses, adequacy decisions) are in place.

12. Changes to Privacy Policy

We may update this policy periodically. Changes will be effective immediately upon posting. Your continued use of NexCart constitutes acceptance of the updated policy. We will notify you of major changes via email.

13. Contact & Grievance Redressal

For privacy-related inquiries, concerns, or to exercise your rights:

• Email: privacy@nexcart.com
• Support: Contact us through the app's support page
• Response Time: We respond to all requests within 30 days

Coupon Policy

1. Coupon Validity

• Each coupon has an expiration date clearly stated
• Expired coupons cannot be applied to orders
• One coupon per order (non-stackable)
• Cannot be combined with other discounts or promotional offers

2. Eligibility Restrictions

• Coupons valid only for applicable product categories
• Minimum purchase amount requirements must be met
• Category-specific coupons cannot be used on restricted items
• Limited coupons: available only until stock runs out

3. Usage Terms

Coupon Limit: Maximum 1 coupon per customer account per month
Reusability: Single-use coupons cannot be applied twice

4. Prohibited Activities

• No buying, selling, or trading coupons
• No use of expired coupons
• No fraudulent coupon codes
• No automated coupon scraping or bot usage

5. Refund Policy for Coupons

If an order using a coupon is returned, the coupon discount is also reversed. Customers cannot retain both the refund and coupon benefit.

6. Coupon Removal

We reserve the right to remove expired, fraudulent, or restricted coupons from active circulation at any time.

Shipping & Delivery Policy

1. Delivery Timeframe

Standard Delivery: Fixed 8-10 business days from order confirmation
Note: We currently offer one standard delivery speed only. Express, same-day, or next-day delivery is not available.

2. Shipping Coverage

• Delivery is currently available only within Pakistan
• Remote/hilly areas may have extended delivery windows beyond the standard 8-10 days
• Some items may have restricted delivery zones depending on courier coverage

3. Shipping Costs

• Delivery charges are based on the total number of items in your cart and are shown at checkout before you confirm your order:
  • 1 item — Rs 200
  • 2 items — Rs 299
  • 3 items — FREE
  • 4 items — Rs 400
  • 5 or more items — Rs 500
• Select products are individually marked "Free Delivery" by NexCart. Units of such a product don't count toward the delivery charge — only the non-free-delivery items in your cart are priced using the table above. If every item in your cart is Free Delivery, your delivery charge is Rs 0. This is shown on the product page and reflected automatically in your cart total
• Most orders are Cash on Delivery, with the full amount paid to the rider on delivery. For selected orders that require a small advance, the advance amount is shown at checkout and only the remaining balance is collected on delivery — see our Payment Terms for details

4. Order Tracking

• Track your order status anytime from "My Orders" in the app
• Orders move through: Placed → Packed → Shipped → Out for Delivery → Delivered
• Delivery date estimates are approximate and not guaranteed

5. Delivery Address Requirements

• Complete address with city is mandatory
• Please provide an accurate, reachable phone number for the delivery rider
• Delivery is attempted at the address provided during checkout

6. Non-Delivery Scenarios

• If you're unavailable, our rider will attempt to contact you to reschedule delivery
• Repeatedly unreachable or refused COD orders may be cancelled
• For orders with no advance, no refund is due on a cancelled/undelivered order since no payment was collected. For orders where an advance was paid, see our Advance Payment Refunds section in the Return & Refund Policy
• Damage during transit: please report with photos within 24 hours of delivery

7. Weather & External Delays

Delivery timelines may be extended due to natural calamities, strikes, extreme weather, or other unforeseen circumstances. NexCart is not liable for such delays.

Return & Refund Policy

1. Return Window

Standard Returns: 7 days from delivery date
Condition: Product must be unused and in original packaging
Return Delivery Charge: A flat return delivery charge of Rs. 210 applies to all returns and is deducted from your refund amount

2. Eligible Items

• Most products are returnable within 7 days
• Some items (personal care, groceries, intimate items) are non-returnable
• Clearance/final sale items cannot be returned
• Custom/personalized orders are non-returnable

3. Return Process

• Initiate return from "My Orders" within 7 days of delivery
• Select reason for return and submit
• Our support team will contact you to arrange pickup or drop-off
• Pack product securely in its original packaging
• Refund processed 5-7 days after return received

4. Return Inspection

All returned items are inspected for:

• Original condition and packaging
• All accessories and documentation included
• No signs of damage or misuse
• Price tag/warranty seal intact (if applicable)

5. Refund Processing

For unpaid/cancelled COD orders (no advance involved): No refund is necessary since no payment was collected.
For orders where an advance was paid: See section 5A (Advance Payment Refunds) below.
For approved returns where cash was already paid on delivery: Refund is issued via bank transfer or mobile wallet (Easypaisa/JazzCash) to an account you provide, within 7-10 business days of the returned item passing inspection.
Deductions: A flat return delivery charge of Rs. 210 is deducted from every approved return's refund amount, regardless of return reason (minus any used promo/discount)

5A. Advance Payment Refunds (COD orders requiring an advance)

Some COD orders require a small advance payment before dispatch. Whether that advance is refundable depends on why the order did not proceed:

Advance is refundable when:

• NexCart rejects or cancels the order (e.g. the advance payment could not be verified through no clear fault of yours, or we are unable to fulfil the order)
• The product becomes out of stock after your order was placed but before dispatch
• NexCart cancels the order for an operational reason on our side

In these cases, the advance is refunded via bank transfer or mobile wallet (Easypaisa/JazzCash) to an account you provide, within 7-10 business days.

Advance is non-refundable when:

• You cancel the order after it has already been dispatched
• You refuse to accept delivery of a confirmed order without a valid reason (e.g. damaged/wrong item)
• The order was rejected because false transaction details or a fake/altered payment screenshot were submitted
• You are repeatedly unreachable at the delivery address/phone number provided, causing the delivery attempt to fail

If your order still qualifies for a standard return after delivery (see sections 1-4 above), the advance already paid is treated as part of the order total and is refunded through the normal return refund process once the return is approved (subject to the standard Rs. 210 return delivery charge described in section 5).

6. Damaged/Defective Products

• Report within 24 hours of delivery
• Photos/video evidence required
• Free replacement or full refund available
• A flat return delivery charge of Rs. 210 applies and is deducted from the refund amount, same as any other return

7. Non-Returnable Items

• Downloaded digital content
• Gift cards and vouchers
• Customized/personalized items
• Items purchased during clearance sales
• Installed services (batteries, SIM setup, etc.)

8. Return Shipping

• Return pickup arranged by our support team for eligible returns
• A flat return delivery charge of Rs. 210 applies to all returns and is deducted from the refund amount
• Premium courier available (additional charges apply on top of the standard Rs. 210 return delivery charge)

Fraud & Abuse Policy

1. Prohibited Activities

NexCart strictly prohibits the following:

• Creating multiple accounts to circumvent policies or gain unfair benefits
• Placing orders with false names, phone numbers, or addresses
• Repeatedly placing COD orders with no intention of accepting delivery
• Attempting to hack or gain unauthorized access to accounts
• Phishing or social engineering to extract user data
• Selling/trading accounts or sharing credentials
• Bulk purchasing with intent to resell at profit
• Exploiting loopholes in promo/coupon offers

2. Suspicious Activity Detection

We use advanced systems to detect:

• Multiple orders from same device/IP in short timeframe
• Unusual geographic patterns or VPN usage
• High-value orders with unverified accounts
• Rapid coupon redemptions
• Coordinated activity from related accounts

3. Account Suspension

Immediate Suspension Triggers:
• Confirmed fraud or illegal activity
• Repeated violations of terms
• Repeated refusal of confirmed COD orders
• Threatening or abusive behavior

4. Investigation Process

• Accounts flagged for suspicious activity undergo review
• User will be notified if contacted for verification
• Investigation period: 7-30 days
• Evidence may be requested (order details, delivery confirmation, communication records)
• Outcome communicated via email

5. Penalties for Fraud

• First Violation: Account warning
• Second Violation: 30-day account suspension
• Third Violation: Permanent account ban
• Accumulated rewards forfeited
• Payment recovery initiated through legal means if needed

6. Device & IP Banning

Repeat offenders may be banned across:

• All accounts from same IP address
• Device identifier (phone, computer)
• Payment methods used in fraud
• Email domains associated with fraud

7. Reporting Fraud

If you suspect fraudulent activity:
• Report immediately to: security@nexcart.com
• Include transaction ID, screenshots, and details
• Do NOT share sensitive information in reports

8. Legal Action

NexCart reserves the right to:

• Report fraudulent activity to authorities (FIR, cyber police)
• Pursue civil/criminal litigation against offenders
• Cooperate with law enforcement investigations
• Recover losses through legal proceedings

9. Appeal Process

• Appeals must be filed within 30 days of suspension
• Provide evidence supporting your appeal
• Review completed within 14 days
• Decision is final; no further appeals accepted

10. Account Recovery

After suspension period:

• Account unlocked automatically (if investigation cleared you)
• Partial point restoration may be considered
• Close monitoring continues for 90 days
• Second offense after reinstatement = permanent ban